Integrate your people data, apply the insights to transform your business decisions and people behaviours
Customer retention is the new battleground for businesses due to ‘attention’ being the most valued commodity where people are distracted on average every three minutes.
This poses a minefield of issues as distracted people are less likely to provide customers with the service and experience they expect which causes customers to feel negative – meaning the ‘risk of them reacting and dumping you as a supplier increases by a staggering 80%.
This problem can be virtually eradicated if businesses integrate their customer expectation data with their employee execution data, interpret and apply the insights to how people execute their day to day work.
The new skills for managers in a world awash with data is speed of accurately interpreting insights; confidently making sound execution decisions to direct their customer interface teams to facilitate a seamless holistic experience for customers, regardless of the business unit they are dealing with.