Businesses are awash is data yet less 15% of business data is actioned. This is driving customer churn, poor employee engagement and puts businesses under extreme pressure – completely unnecessarily.
Effective customer experience delivery is the new differentiator for businesses. Businesses who fail to deliver the experience customers expect or are receiving from competitors, will fade away
The new skills for managers in a world awash with data is speed of accurately interpreting insights; confidently making sound execution decisions to direct their customer interface teams.
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