The modern complex, unpredictable world of work has created a pandemic of BBS where people are overloaded, overwhelmed and on ‘autopilot’ much of the time at work. BBS manifests as relentless ‘self-talk’ or ‘monkey mind’ which erodes brain bandwidth.
People cherry pick easy tasks, avoidance behaviours are rampant, trust is at an all time low and risks of poor customer experience execution are at dangerously high levels.
Lucia is an engaging, knowledgeable and entertaining trainer. She absolutely knows her material and can back anything up with stories from her experience which clarify and qualify what she is teaching. I was thoroughly engrossed and learned so much about how to change my habits – GERARD DHS