Three major causes of poor people performance are:
Distraction, overload and reactionary work habits:
50% presentism – people distracted, overloaded reacting rather than focusing on task;
65% employees are fatigued, feel out of control at risk of injury and burnout;
95% of accidents are human error, distracted overloaded people make mistakes;
Lack of Purpose: Poor Culture:
78% employee’s don’t understand business strategy; 68% of business say they have overly complicated processes;
80% fail to understand customer expectations; 80% of business say they do not have a self-responsible culture.
Customer churn up by 25%. 55% of employee’s do not trust leadership in their organisation.
TowersWatson (2015) Global Workforce Study; PwC (2015) Creating a mentally healthy workplace ROI analysis; Deloittes Human Capital Report (2016).
Our objective, external process eliminates organisational bias effects so you get the truth
Organisational bias and ‘fear of consequences drives the ‘reality’ that distraction and resulting loss of focus is NOT talked about
The 2016 Edelman Trust Barometer paints an unenviable picture with ‘trust’ between ’employers and employees’ in Australia.
This manifests most profoundly with employee data being confounded by organisational bias, people reporting what they ‘think management want to hear’.
This state of ‘distrust’ is a by-product of relentless disruption – meaning leaders intentions to walk the walk often fails because busyness gets in the way.
Our systems are external to the organisation and all data is de-identified into ‘team aggregate data. This frees people to focus on the customer and delivering excellence at all times.