Privacy Statement Integrated Research Advisory Services (IRAS) Pty Ltd trading as Business Behaviours Advisory Services
Thank you for taking the time to learn more about how IRAS Pty Ltd manages your personal information. IRAS Pty Ltd wholly owns the TrackNchange® survey and behaviour change software platform.
Our commitment to your privacy
We take your individual right to privacy seriously and are committed to handling the information you provide responsibly. Any personal information collected by IRAS Pty Ltd is treated as confidential. Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable from the information or opinion provided.
Australian privacy legislation compliance
IRAS Pty Ltd complies with the Privacy Act 1988 (Amended March 2014) and the Australian Privacy Principles.
Information collected through online surveys
IRAS Pty Ltd operates an online survey platform. Our clients primarily use our survey platform to conduct staff and customer surveys. Generally, the personal information we may (through our clients) collect is limited to fields such as your age, gender and role at work.
We take reasonable steps, primarily through contractual measures with our clients, to ensure that data collected by our clients when conducting staff or customer surveys is only used for the purposes known to the survey respondent prior to the provision of such data. However, we cannot do more than take reasonable steps. Clients may request access to the raw data which we collect and store via our platform (we do not collect any email addresses or URL’s with any of our surveys) and the purposes for which our clients use this data is ultimately out of our control. We do not accept any responsibility for the misuse of survey data, or the breach of privacy laws, by our clients.
In the vast majority of cases data is only used in aggregate form, however raw responses (de-identified) are kept by IRAS Pty Ltd. If clients desire a copy of the raw survey results, IRAS Pty Ltd will provide a spreadsheet of responses. In such circumstances, for anonymous surveys only, we ensure that email addresses of respondents and other information that could identify a respondent are not collected or removed from the raw data.
Survey participants should note that the free-text responses to statements at the end of most IRAS Pty Ltd surveys are provided verbatim (i.e. unedited) to the relevant organisation. Accordingly, any personal information provided in these free-text responses will be disclosed to the client. Should a survey participant identify himself or herself by name, writing style or otherwise, his or her comments will not remain anonymous.
From time to time IRAS Pty Ltd aggregates information received from survey participants and uses such information, together with other information received by IRAS Pty Ltd, in providing industry benchmark or other comparative data, undertaking research and publishing such aggregated information, provided always that such information shall not in any way identify the results of any organisation or the responses of any individual. However, in accordance with IRAS Pty Ltd standard terms of business, unless otherwise requested by a client in writing, IRAS Pty Ltd may refer to a client by name as a user of its surveys in its marketing materials.
Often our clients request that individual feedback from these surveys is provided in addition to aggregated results. In such cases respondents are asked for permission for their individual feedback to be given to the client prior to the commencement of the survey/interview. Only when permission is given, is individual feedback provided to the client.
The other ways we collect personal information
We may collect your personal information if you access our website. Like many website operators, we use software to analyse and record visitor numbers and other details such as the number of page views (or page impressions) that occur on our website, the number of visitors to our site, how long those visitors (on average) spend on our site when they do visit and common entry and exit points into our site. This anonymous information is used by us to assist in analysing the usage of our website.
Other than this anonymous data, IRAS Pty Ltd only collects identifiable information that is specifically and voluntarily provided by a visitor to our site. For example, a visitor to our site may choose to provide personal information to register for certain areas of the site, apply for a training course or event, or order a publication.
When you email us or submit an online form, we may record your name and email address, street address, telephone number, occupation, company, area of interest and any other personal information that you voluntarily provide.
Use of personal information
Other than as set out in this policy, we only use personal information for the purposes for which it was provided. Your contact details will only be added to a mailing list if you have consented to receiving communications from us. You can “unsubscribe” to these mailings at any time by simply replying to any email we may send you with “unsubscribe” written in the email header or using the unsubscribe functionality provided.
Our clients may provide us with your email address directly. If this occurs, we may use your email address to send you emails on behalf of our clients, including emails inviting you to respond to a survey, or to remind you to complete a survey if you have failed to do so within a reasonable period of time.
Disclosure of personal information
Other than those disclosures mentioned previously in this policy, we will only disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, in order to comply with any legal obligation, or to establish, exercise or defend our legal rights. We may also sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a merger, consolidation, sale of our assets or substantially all our assets, corporate restructure, investment transaction or other corporate rearrangements of our business.
We disclaim all liability for any disclosures of personal information made by our clients.
Access to and correction of personal information
We will, at your request, provide you with access to any information that we may have collected about you in accordance with the Australian Privacy Principles. To gain access to this information, you should contact us (see details below) and provide us with full proof of your identity. If you believe that any information we hold is inaccurate, incomplete or obsolete, please contact us and we will revise the relevant information if we consider it appropriate to do so.
IRAS Pty Ltd does not, and does not presently intend to, disclose or transfer any personal information to overseas recipients. If at some point in the future this position changes, we will take reasonable steps to notify you. Once again, we disclaim all liability for any disclosures of personal information made by our clients.
Security of information
We have instituted procedures and controls which ensure that emails sent on behalf of clients are secure and adhere fully to customer instructions.
Once in our possession, we take all reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure. Data we hold on behalf of our clients is physically segmented from the Internet and we employ software solutions with physical hardware layers to ensure maximum data security. Access to all computer data and files is secured by physical password, domain, and IP restricted protection. IRAS Pty Ltd.com.au also utilises 256 bit secure socket encryption for maximum data security. Our system is housed on a server owned by IRAS Pty Ltd located in Australia.
Whilst we endeavour to provide a secure online environment and a reliable system, there are inherent risks associated with the transmission of information via the Internet. We accept no responsibility and will not be liable for any breach of security or unintended disclosure of personal information due to our website or surveys being linked to the Internet.
Security of information
Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
Termination of access
Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.
These terms and conditions are governed by the laws in force in Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control.
If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Who to contact with questions or complaints
IRAS Pty Ltd
PO Box 2475, Kew Victoria 3101