People Behaviours Matter

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Family Businesses

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Partnership Businesses

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Hidden Costs of Distraction

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B2B Service Businesses

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People BEING Safe

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What People DO Matters

What people DO matters – aligning behaviours to ‘strategy’ makes business sense

Conflicts, disputes and angst within Family, Partnership and B2B Service Businesses are caused by misaligned behaviours – Period.
People saying one thing and DOING another, or not DOING what they are supposed to DO.

As business improvement and behavioural specialists, we cut through dysfunctional, hidden (avoidant) behaviours that detract from the greater good of the business – from owners, partners, leaders to employees. Our expertise is with:

Our process eradicates ‘socially and culturally correct’ dysfunctional behaviourspromote people to be vigilantly aware and OWN their ‘yeh but it’s not my fault behaviours‘ and DO what they’re supposed to DO.

Business Behaviours Health Check

When businesses experience ‘people behavioural’ problems, in all cases it comes down to individuals or groups within the business not doing what they are supposed to do, and yet they perceive that they are in some way being unfairly treated.

Our first step is to conduct a thorough objective situational analysis which includes examining your business strategy, goals and how your people meet those goals. We explore the roles the affected parties specifically play and uncover cultural nuances and unwritten ground rules. We then interpret insights from the situational analysis, conduct a gap analysis, plan the solution and gain agreement.

Behavioural Re-alignment

We utilise our unique behaviour change process based on the neuroscience of how the brain actually changes, to help people make the necessary behaviour changes across the business.

Part of our behaviour change process involves a bespoke self-monitoring tool for individuals to use so they maximise the sustainability of eradicating their poor habits. We also set up systems whereby you can deliberately create a culture of self-aware, and self-responsible people continually delivering the best outcomes for the greater good of the business.

Integrate Behaviours to Goals

All business exists to sell a product or service to people.  Rarely does business strategy or weekly WIP meetings focus on the actual behaviours of people, rather the focus is on processes and systems that assume people behave the way they are supposed to.

They don’t.

People’s behaviour is driven by how they react to any situation they find themselves in. Once businesses understand and work with the way people actually behave, everything becomes easier.

We work with businesses to put behaviours at item one on all business goals and strategies. We ensure what people need to DO becomes the focus, rather than assuming they know what to do and DO what they are supposed to do.

Human Factor Behaviours

Human factor breaches – what does that mean? It means people ‘did something they knew they should not do that was disruptive and/or dangerous‘.

No one intentional makes mistakes, however alarmingly in 95% of these cases people ‘DON’T REMEMBER DOING IT’! 

The culprit is Busy Brain Syndrome – the downside of digital that overwhelms our brains and annihilates functional brain bandwidth. This is why people ‘DON’T REMEMBER’  making what can be, catastrophic safety, cybersecurity or service delivery mistakes.

We show people how to overcome BBS, so they stay vigilantly aware and do not unintentionally make catastrophic errors of judgment.

Family Businesses

The business/life behaviour interface in family businesses is unlike non-family businesses. The problems caused by misalignment of this boundary are phenomenal.

Family member differences of opinion and issues are more often than not swept under the carpet and ‘ignored’, yet everyone ‘dances’ around these issues to ‘keep the peace’. The cost to families, staff and customers are monumental as they become entrenched in the culture.

We are specialists at ‘safely’ getting these issue out and resolving them.

Partnership Businesses

Business partnerships are just like marriages, and like marriages more than half don’t survive. Making a partnership work involves handling a volatile mix of behavioural issues: ego, money, stress, monthly overheads and day-to-day expenses. Throw in some employees you must manage, and you have a good idea of the work required to make a business partnership successful.

We work with the individuals involved in partnership businesses at all stages of their journey, preferably at the beginning, to make sure all parties understand the behavioural elements that are non-negotiable deal breakers and must change and those that need constant maintenance.

Start-Up Businesses

We love working with Start-Ups as being new and free from unhelpful cultures and habits, they are perfectly positioned to set their business up as a ‘behaviours first’ operation. The difference is phenomenal. They flow and growth is free and unencumbered from the usual unspoken or unwritten behavioural nuances, that sadly most established businesses regardless of how good they may be are plagued with.

When a Start-up is focused on behaviours rather than ‘ego’s and stories – everyone is clear about what the point of their contribution is to the greater good on the business. This is how Unicorns are built!

Safety Critical Businesses

We are specialists in the behavioural element of safety, cyber-security and people productivity human factor risk mitigation. These areas continue to be a growing problem for businesses, despite committing vast resources such as training, more rules and procedures to the problem.

No amount of ‘mental/cognitive’ thinking, decrees of ‘I’m going to change’ or new rules or procedures will have an impact. These behaviours are unconscious and have become autopilot habits.

We teach people how to bring their unconscious habits to consciousness so they can get eradicate poor, dysfunctional and risky behaviours that serve no one.

B2B Service Businesses

Consistently aligning service delivery to ever-changing customer expectations is the difference between staying in business or fading away for any business, but more so for B2B service organisations.

B2B service businesses have a risk profile which is rarely understood. The expectation from a B2B service supplier is much higher than a B2C supplier, for good reason.

We are B2B service specialists and understand the behavioural nuances that make the difference between constant ‘grief’ from customers, to being the most trusted supplier. We help you get to the point where your customers see you as their standout supplier.

Why Business Behaviours Advisory Services?

Dr. Lucia Kelleher heads up the team at Business Behaviours Advisory Services and has 25 years experience as a Management Consultant specialising in people behaviours.  She applies her qualifications in Behavioural Neuroscience, Market and Business Research and Business Excellence to working with businesses to ensure that people actually DO what they come to work to do.

Most people fully intend to do the best job possible, however, people behaviours are driven by reactions and emotional ‘habits’ that are unconscious. There is very little rational input with most behaviours, which is a major contributor to why so many people are dissatisfied with their contributions at work.

This manifests as ‘poor engagement’ and businesses spend inordinate amounts of resources trying to engage their people. These processes consistently fail, because they are aimed at the symptom of the problem, not the cause.

Our systems and processes take a behavioural approach rather than a cognitive approach.  We support our methods with tangible biofeedback evidence so people can see the results of their efforts to change their unconscious ‘dysfunctional’ habits.

We have 20 years of evidence of these behaviour change 101 methods working, which unfortunately lost ‘favour’ to the cognitive approach decades ago.

Our question to you is, how well have these cognitive approaches to people behavioural improvement worked for your business?

We would hazard a guess not too well. We would love to talk to you about improving your business, and our initial consultation is at no charge to see if we can work with each other. Our methods are not for everyone, however, for our tribe they work miracles.

Who we have worked with….